#717 Posted in ‘Showtime Image Gallery’

I also got Error: XHR returned response code 500

Latest post by Lefteris Kavadas on Friday, 07 May 2021 10:51 EEST

Tuesday, 04 May 2021 16:42 EEST

webfeuer - Mag. Bauer
 Hello,
I also got this error on two images Error: XHR returned response code 500, the other work fine. Can this have something to do with the dimension of these images? If I make them smaller, I can upload them

Wednesday, 05 May 2021 10:49 EEST

Lefteris Kavadas
Hi Mag,

If you made the images smaller and that worked then this probably has to do with your server setup.
Can you please check what's your PHP's memory_limit setting? A big image requires more memory for processing so this might be the issue.
If you keep struggling with this issue, please create a private ticket and include administrator credentials so I can have a look.

Regards

Wednesday, 05 May 2021 10:51 EEST

webfeuer - Mag. Bauer
Hello,
memory limit is set to 100mb

Wednesday, 05 May 2021 10:54 EEST

webfeuer - Mag. Bauer
if I increase it to 200mb, i could upload the one that failed before. strange thing is that it must have something to do with the resolution and not the file size. bigger images than that worked without any problem

Wednesday, 05 May 2021 12:47 EEST

Lefteris Kavadas
200MB is a bit too much for a web server. What's the resolution of the image you are trying to upload?

Wednesday, 05 May 2021 12:49 EEST

webfeuer - Mag. Bauer
the one that did not work had 3280 x 4928
but another image with the same resolution only in landscape mode, worked. so this is strange.
is there a difference, if it is a portrait or landscape mode image?

Thursday, 06 May 2021 10:45 EEST

Lefteris Kavadas
It's not just the resolution. It's also the details of the image.
In the last update we added some code for fixing the image orientation under some cases. But I don't think that this affects this.
Can you please send me the image that was causing the issue?

Regards

Thursday, 06 May 2021 11:17 EEST

webfeuer - Mag. Bauer
of course! where should I send it?
Edited by webfeuerflo on 2021-05-06 11:17 EEST

Friday, 07 May 2021 10:51 EEST

Lefteris Kavadas
Just sent you an email.

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